I would like you to at least refund the eXtra shipping cost. I tried to reach out to your customer service but because of the time difference received, l was unable to speak to anyone. I am a senior citizen and l didn't expect this extra cost. I already paid the fee for proper delivery. I had to pay 2 OTHER men $100 to bring it upstairs. When it came yesterday, the men refused to take the piece upstairs.as It was not stated on their receipt. Houzz has a rating of 4.76 stars from 75,612 reviews, indicating that most customers are generally satisfied with their purchases. After the conversation l was assured of the proper delivery. I had pre viously spoken to a rep as in an email it was stated it would only be delivered to my threshold. However, l ordered a very heavy dresser for my bedroom and l payed an extra fee of $39.95 so that it would be delivered one flight of stairs. 144, 146 horizons, 144 horrible experiences, 138 HotBot (search engine), 5 Houzz, 71 human curation, 8485 human judgment, 59 The Hurt Locker (movie). Buyer beware of furniture l ordered is beautiful. What do you think estimated this salary based on data from 2 employees, users and past and present job ads. We provide a buying advantage with verified reviews and unbiased editorial research. Houzz Customer Service Representative in California makes about 13.60 per hour. You have created frustration – I’ll be tweeting and facebooking and instagramming about my experience. 1.3/5 (219 reviews) Are you this business Updated: Our promise.

and to think that Adi Tatarko and Alon Cohen started this company because they were frustrated with architects. I get an email explaining that they will charge me $10 + for the label and that I’d need to print it. Now 3 months later, and so much aggravation. I was not satisfied and after numerous emails back and forth and proof that I had authorization and just needed a label shipped to me, he said he would check on if they could get me a label. A few weeks later, he said he would give me a store credit. I did finally email customer support to get IVAN who told me I was too late to do the approved return and that he would check to see if someone would override his decision. I tried to call but consistently was disconnected. That being said, the vast majority of reviews for this website were very positive, and people found the information on this website helpful or beneficial to their home design needs. The only problem was I could not go to my local place to get a printout as I do not have a printer. Complaints ranged from issues with long shipping times or delayed product shipping, to believing that the product they ordered was poor or unsatisfactory in quality. With the pandemic just coming down on my family and myself still recovering from a horrendous case of bronchitis in January which I’m told was undoubtedly COVID 19, I emailed the company asking for a return – this was within the 30 day return period. The exchanged item came “washed” it seems and looking used with still the same smell but slightly less of a stench. I purchased a blanket in February which smelled horrible and asked for an exchange. I have spent hours upon hours emailing some IVAN person who did absolutely nothing but email in circles to avoid doing the right thing. I will never purchase another item from this company again.

Houzz customer service horrible